sg77's Privacy Policy

This Privacy Policy applies to the sg77 platform and all of its services. When you register on sg77, place bets, play casino games, or use our website, you agree to abide by the terms of this policy.

We believe your personal information should only be used to improve the service — not sold to third parties for advertising. sg77 always operates with transparency and respects your privacy.

1.1 Information You Provide Directly

When you create an account on sg77 or use our services, we collect the following information:

• Full name and date of birth (for age verification — service is only available to users 21 and above)
• Email address and mobile number
• Residential address
• ID card or national identity card details (for KYC verification)
• Payment-related information such as bKash, Nagad, or Rocket numbers (for processing transactions)

1.2 Automatically Collected Information

When you use the sg77 website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Logs of your activity on the site (login times, game sessions, betting history)
• Cookie and session data
• Referral source (where you came from before arriving at the site)

1.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Transaction confirmation information from payment processors
• Verification information from fraud prevention agencies
• Responsible gaming databases (for identifying self-excluded users)

2.1 Service Operation & Improvement

sg77 uses your information primarily for the following purposes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing gaming services and confirming bet outcomes
• Managing bonuses and promotional offers
• Providing customer service and support
• Creating a personalised experience

2.2 Security & Compliance

We use your information to meet legal obligations and ensure security:

• Age verification (access only for users 21 and above)
• Anti-money laundering (AML) verification
• Detecting and preventing fraudulent activity
• Identifying multiple accounts
• Managing responsible gaming tools (setting limits, self-exclusion)

2.3 Communication & Marketing

With your permission, we may send the following communications:

• Important notifications related to your account
• Information about new bonuses and promotional offers
• Security alerts and verification messages
• Notices about service changes or policy updates

3.1 When Information Is Shared

sg77 may share your information in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and bank transfer service providers — only the information necessary to complete transactions.
• Identity verification services: With trusted verification partners as part of the KYC process.
• Technology service providers: With hosting, cloud storage, and cybersecurity providers — under data processing agreements.
• Legal obligations: Based on a court order or a lawful request from a government authority.

3.2 When We Do Not Share Information

sg77 strictly refrains from the following:

• Selling your information to advertisers or marketing agencies
• Sharing information with any third party without your permission
• Using information for unrelated purposes

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. sg77 uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences (language, settings).
• Analytics cookies: For understanding user behaviour to improve site performance.
• Security cookies: For detecting fraudulent activity.

4.2 Cookie Controls

You can manage cookies through your browser settings. Keep in mind:

• Disabling essential cookies may prevent the site from functioning properly.
• Without login session cookies, you will not be able to access your account.
• Turning off analytics cookies will not affect your core service.

5.1 Technical Security

sg77 uses internationally recognised technology to protect your information:

• SSL/TLS encryption: All data transmissions are completed over encrypted channels.
• Data encryption: Sensitive information stored at rest is kept in encrypted form.
• Firewalls & intrusion detection: Advanced security layers are used to protect servers.
• Regular security audits: Periodic assessments to identify and address vulnerabilities.
• Two-factor authentication (2FA): An additional layer of security for account access.

5.2 Organisational Security

Alongside technical security, we also take measures at the organisational level:

• Only authorised employees are permitted to access personal information.
• All employees receive privacy training.
• Plans are in place for a rapid response in the event of a data breach.
• Data retention is limited to the minimum period required.

6.1 Right to Access & Correct Information

As a user of sg77, you have the following rights:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be updated.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Data portability: You can request to receive your information in a common format.

6.2 How to Exercise Your Rights

To exercise any of your rights, contact us:

• Via live chat, available 24 hours a day, 7 days a week.
• You can send a detailed request by email: [email protected]
• After verifying your identity, we will process your request within a reasonable time.

7.1 Retention Period

sg77 retains your information only for as long as necessary:

• Account information: For as long as the account is active, and for a defined period after closure to meet legal obligations.
• Transaction records: For the period required under financial laws and audit requirements.
• Communication records: For a limited period for the purpose of improving customer service.
• Technical logs: Retained for a limited time for security analysis.

7.2 After Account Closure

If you request account closure:

• Marketing communications will be stopped immediately.
• Personal profile information will be deactivated.
• However, financial transaction records and identity verification documents will be retained for a specified period as required by legal obligations.

8.1 Policy for Users Under 21

sg77 strictly does not provide services to minors. Our policy on this matter:

• Age verification is mandatory at the time of registration.
• We do not intentionally collect any information from individuals under the age of 21.
• If we become aware that information from a minor has been collected, it will be deleted immediately.
• If parents believe their child's information has been collected by mistake, please contact us immediately at [email protected].

9.1 Notice of Changes

sg77 may update this privacy policy as needed. In the event of changes:

• For significant changes, we will send a notification to your registered email.
• The date of the change will be displayed at the top of this page.
• If you continue to use the service after the changes, you will be considered to have accepted the new policy.

9.2 Contact Us

If you have any questions or concerns about this privacy policy, please contact us: